Shipping Policy
Everything you need to know about our shipping and delivery
Free Shipping
Free delivery across India on orders above ₹999. For orders below ₹999, a flat shipping charge of ₹99 applies.
Delivery Time
Fresh orders are typically delivered within 24-48 hours for metro cities and 3-5 business days for other locations.
Order Processing
All orders are processed and dispatched within 24 hours to ensure maximum freshness. Tracking provided instantly.
Shipping Locations
We ship farm-fresh nutritional products across India. Local delivery experts handle the final mile to maintain product integrity.
Shipping Charges
- Orders above ₹999: Free Shipping
- Orders below ₹999: ₹99 flat shipping charge
- Bulk/Subscription orders: Contact us for special corporate rates
Delivery Timeline
Our fresh delivery schedules to ensure peak quality:
- Metro Cities: 1-2 business days
- Tier 2 Cities: 3-5 business days
- Remote Areas: 5-7 business days (Limited availability)
Order Tracking
Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order status using this tracking number on our courier partner's website.
Packaging & Freshness
All products are shipped in protective, insulated packaging with eco-friendly packs to maintain freshness from our farm to your home.
Damaged/Lost Shipments
In the rare event that your order arrives damaged or goes missing during transit:
- Contact us within 48 hours of delivery with photos of the damage
- We will arrange for a replacement or full refund
- For lost shipments, we will initiate a full refund or send a replacement
International Orders
Currently, we focus on domestic delivery across India to maintain quality standards. For high-volume export inquiries, please contact our export desk at connect.genuinenutrition@gmail.com